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About The RoomPlace |
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The RoomPlace has been serving Chicagoland since 1912 and continues to succeed in Chicago's highly competitive furniture market by offering the value conscious consumer excellent service and selection at affordable prices.
A single store until 1985, The RoomPlace, headquartered in Lombard Illinois, currently operates 19 stores in Chicagoland and a state-of-the-art distribution center in Woodridge, Illinois. Showrooms are conveniently located with 3 stores in the metropolitan Chicago, 14 in suburban Chicago and 2 new locations in Merrillville and Mishawaka, Indiana. |
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Buying Online from The RoomPlace |
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We offer a variety of ways to pay for your purchase online. |
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Pricing and Other Errors |
Prices shown for items on this website's product pages and in your shopping cart are for merchandise only. Please proceed to checkout to see the total cost of your order, including any applicable tax, delivery or other fees.
While we strive for accuracy in the pricing displayed on this website and the other product information we provide, errors can occur.
In cases where such errors do occur, The RoomPlace expressly reserves the right not to honor pricing errors on this website, either in stores or when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.
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Paying for Your Purchase |
We offer a variety of ways to pay for your purchase.
Credit Cards
All online orders must be paid in full at the time of purchase.
We accept Visa, MasterCard, American Express, and Discover online.
The RoomPlace Card
You may also use your The RoomPlace Card to make a purchase online. To apply for a card, click here to complete an application online. |
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Delivery and Pick-ups |
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We look forward to your enjoying your furniture in your home. Please read the following notes to ensure we can best serve you. |
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Delivery |
- If any balance is due on your order, please make full payment at least seven (7) days before your scheduled delivery date, as we will otherwise need to reschedule your delivery.
- Approximately two (2) days prior to your scheduled delivery date, we will attempt to contact you by phone to confirm an estimated four (4) hour time window for your delivery. Unfortunately, we cannot take requests for time stops.
- If you must reschedule your delivery date, please notify our Customer Service Department by phone at (630)783-8000 at least three (3) days before your scheduled delivery.
- In preparation for your merchandise delivery, doorways should be measured to ensure clearance and rooms cleared so there is an unobstructed path between the point of entry to your home and the room where your new merchandise will be placed.
- Due to liability issues, we cannot hoist merchandise, set up lamps, hang pictures or mirrors on walls, make electrical connections or move existing furniture, electronics, televisions, etc.
- Our delivery drivers can deliver up to the 3rd floor. An additional $30.00 charge will be applied for each additional flight of stairs climbed to make your delivery.
- Someone 18 years of age or older must be home to receive delivery. Elevator time requirements or restrictions need to be called in to our Customer Service Department by phone at (630)783-8000 at least three (3) days prior to delivery.
- Visible merchandise damage or in-home damage as a result of delivery must be reported to our Customer Service Department by phone at (630)783-8000 within three (3) days of delivery.
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Pick Up |
- Customers who pick up merchandise at our distribution center are served on a first-come, first-serve basis. Wait times may vary. Please allow additional wait time for fabric treatment.
- Online orders must be paid in full at the time of purchase and require that when you pick up you bring the credit card used to place your order and picture ID.
- Merchandise that is picked up may be in cartons and require assembly. Due to the nature of furniture shipped in cartons, we are unable to unpack cartons or assemble product for you.
- Please be certain that the size of your vehicle will accommodate the furniture to be picked up. The RoomPlace is not responsible for loading or tie-down of merchandise, or the safe transportation of furniture to your home. Damage that occurs during transit is not covered under warranty nor can we accept returns on the merchandise.
- Concealed damage on merchandise that was picked up must be reported to our Customer Service Department by phone at (630) 783-8000 or by calling your local store within three (3) days of delivery.
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We want to ensure you are delighted with your purchase. However, sometimes situations do occur that are beyond our control. If you have any questions or need service, please contact our Customer Service Department by phone at (630) 783-8000, email custserv@theroomplace.com |
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Security and Privacy |
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Because we respect your privacy, we want you to know how any information you provide us will be protected and used. |
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Security |
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At The RoomPlace, our customers are our number one priority. That's why we go to such great lengths to guarantee the security of all online transactions. The secure server software (SSL) we use is among the best technology available today. It encrypts (scrambles in code) all personal data you share with us, including your credit card and telephone numbers, name and address. |
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Privacy |
The information gathered on this site by The RoomPlace and our online partner, Furniture.com, is never shared with anyone, except in connection with your order. Credit card or check information is only shared with financial institutions that process your payment. Shipping information is shared with shippers that fulfill your order. Information on financing applications goes directly to the financial institution that handles the financing, not to The RoomPlace; we never see your application information, only your approval code, name and address. Technically, this shared information does pass out of our direct control, but The RoomPlace makes clear to financial companies and manufacturers/shippers we work with that we expect your information to be handled appropriately.
We do not sell, rent, share, trade or give away any of the information you provide to us except to the financial institutions processing your payment or you're financing application and the shippers that produce and/or deliver your order. No third party will solicit you as a result of information within The RoomPlace or Furniture.com's control.
It is true that the information you provide is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Other than these fairly extreme cases, your personal information will be shared with no one.
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The RoomPlace Terms and Conditions of Sale |
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Your purchase is subject to The RoomPlace's normal terms and conditions of sale which are shown below for your reference. Please read them carefully. |
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The Lowest Price Guaranteed! |
The Lowest Price Guaranteed!
You'll always pay the lowest price guaranteed! If you find a lower price on the exact same item at any other furniture store within 30 days of delivery, we'll gladly refund the difference.
Our lowest price guarantee does not apply to our or our competitors' limited-quantity, non-displayed, out-of-stock, open-box, special order, AS IS items, RoomPlace Direct (shipped via UPS), outlet or clearance merchandise, floor samples, mail-in incentives, bonus or free offers, rebates, special financing, bundles or other similar offers. This policy does not apply to typographical errors or a competitor's price that results from a price match.
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Payment for Merchandise |
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All internet orders must be paid in full at the time of purchase. Online payments maybe made using Visa, MasterCard, American Express, Discover or The RoomPlace credit card. |
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Cancellations or Modifications |
You may cancel or modify all or part of this sale without a charge or fee by returning to the original store of purchase up to three (3) days before your scheduled delivery date. Cancellation of a special order will result in the forfeiture of your deposit.
Unfortunately, we are unable to accept cancellations or modifications on special order, AS IS, RoomPlace Direct (shipped via UPS), outlet or clearance merchandise. |
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Returns |
If you wish to return your merchandise after receiving it, you must contact our Customer Service Department by phone at (630) 783-8000, no later than 5 p.m. of the third (3rd) day following your receipt of the merchandise and request a return. The merchandise must be picked-up by The RoomPlace within ten (10) days of the original delivery date in new, excellent and resalable condition and include all original materials and hardware. You will receive a full refund of the purchase price (less delivery and pick-up charges). You will be responsible for a pick up charge that will be equal to the original delivery charge of your order. Where a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.
Unfortunately, we are unable to accept returns on special order, AS IS, RoomPlace Direct (shipped via UPS), outlet or clearance merchandise.
The RoomPlace reserves the right to request identification and to deny any return. You will be responsible for pick-up and re-delivery charges on merchandise exchanges or returns.
The RoomPlace offers a Bedding comfort guarantee. Industry research shows that many customers experience discomfort for one to two weeks when changing their mattress. If a customer wishes to return a mattress set within 3 days, they may do so as following the normal return policy, providing that the mattress set is still new and has not been slept on.
However if the issue is that they are no longer confident in the comfort of the mattress set or they have had an uncomfortable night's sleep, we offer them an excellent service. We are so confident in the quality and performance of our mattress sets we want them to experience their choice fully and only then need to decide whether to reselect. We therfore ask them to keep the mattress set for at least 30 days from delivery. If they are still not delighted with their selection, they may return between them thirtieth (30th) and forty-fifth (45th) days after delivery if you are not comfortable, we will be happy to assist you with a one-time reselection. If your reselection is of lesser value than your original purchase, the difference will be applied to a store credit. Should it be necessary to return your mattress set, store credit (less delivery and pick-up charges) will be given. |
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Delivery Information |
On paid-in-full orders, approximately two (2) corporate office business days prior to your scheduled delivery date, we will attempt to contact you by phone to confirm an estimated four (4) hour time window for your delivery. Unfortunately, we cannot honor time requests. If you must reschedule your delivery date, please notify our Customer Service Department by phone at (630) 783-8000, at least three (3) days before your scheduled delivery date. If you are not at home for your scheduled delivery, a re-delivery charge will be assessed. Rooms should be cleared in preparation for your merchandise delivery. Please be sure that there is a clear path from the point of entry to your home to the room where your new merchandise will be placed. Due to liability issues, we cannot move existing furniture or any electronics, televisions, or computers. Please measure your home/doorways to fit your new merchandise. We do not hoist merchandise. We cannot set-up lamps, hang pictures or mirrors, or make electrical connections. An elevator must be available for deliveries to the 4th floor and above. We cannot deliver to anyone under the age of 18. COD'S are not accepted on delivery.
We do our best to make your delivery successful. However, sometimes problems do occur that are beyond our control. Should you need service, please contact our Customer Service Department by phone at (630) 783-8000, by calling your local store or email us at custserv@theroomplace.com.
VISIBLE MERCHANDISE DAMAGE OR ANY HOME DAMAGE MUST BE REPORTED TO OUR CUSTOMER SERVICE DEPARTMENT BY PHONE AT (630) 783-8000 WITHIN THREE (3) DAYS OF DELIVERY.
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Mattress Delivery |
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Free delivery offer on mattresses applies to premium mattresses only (starting at $699) and excludes certain zip codes outside our regular delivery areas. Proceed to checkout for your zip code to see whether mattress delivery charges apply to your area. |
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Pick- up Information |
Customers who pick-up merchandise at our Distribution Center are served on a first-come, first-served basis. Wait times may vary. Please allow additional wait time for fabric treatment.
Online orders must be paid in full at the time of purchase and require that when you pick up your merchandise you bring the credit card used to place your order and you must bring valid picture identification.
Merchandise that is picked up may be in cartons and require assembly. Due to the nature of furniture shipped in cartons, we are unable to unpack cartons or assemble merchandise for you. Please be sure that the size of your vehicle will accommodate the size of the merchandise to be picked up. The RoomPlace is not responsible for loading and tie-down of merchandise or the safe transportation of merchandise to your home. Damage that occurs during loading or transit is not covered under the warranty, nor can we accept returns on the merchandise.
For concealed damage on merchandise that was picked-up, you must contact our Customer Service Department by phone at (630) 783-8000 or call your local store within three (3) days of the date the merchandise was picked-up. Merchandise to be returned must be received at our distribution center no later than ten (10) days from the date of the original pick-up. Any items returned must be in the original carton.
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Warranty Information |
For a period of one (1) year following the date of purchase, The RoomPlace warrants to the original purchaser that the merchandise will be free from defects in materials and workmanship under normal use and care. If The RoomPlace determines that the merchandise was defective, The RoomPlace will repair or replace the merchandise, at The RoomPlace discretion.
Your original receipt is required for all warranty, claims and repair services.
This warranty excludes:
- Special order, AS IS, RoomPlace Direct (shipped via UPS), outlet or clearance merchandise and floor samples.
- Normal wear and tear (e.g. fading, tearing, pilling, shrinking, wrinkling, and dye lot variances).
- Defects and damage which result from negligence, abuse, fire, water, accidents, soiling, or improper cleaning.
- Softening of seat cushions and pillows. All cushions will soften with use and conform to your shape. Rotating your cushions and pillows will help ensure even wear. Cushions that do not show evidence of rotation are also excluded.
- Variations in wood color or grain, knotholes, mineral streaks, fading as a result of exposure to sunlight, or damage to exposed wood surfaces.
- Merchandise that has been moved from the original delivery address, or is no longer in the possession of the original owner.
- Damage that occurs in transit or assembly if you picked up the merchandise.
- Damage to merchandise where you requested delivery in box or where you picked up the merchandise in box and the box has subsequently been opened.
- Any visible damage to merchandise that is not reported to Customer Service within three (3) days of the delivery date of the merchandise.
YOUR SOLE REMEDY IS LIMITED TO THE WARRANTY ABOVE AND IN NO EVENT WILL THE ROOMPLACE'S MAXIMUM LIABILITY EXCEED THE PURCHASE PRICE ACTUALLY PAID FOR SUCH MERCHANDISE. THE ROOMPLACE SHALL NOT BE LIABLE IN CONTRACT, IN TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR OTHERWISE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY KIND, NATURE OR DESCRIPTION WHATSOEVER.
OTHER THAN THE WARRANTY ABOVE, THE ROOMPLACE EXPRESS WARRANTIES AND HEREBY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE.
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Manufacturer's Warranty |
Some manufacturers offer a warranty on their product in addition to The RoomPlace's warranty. If the merchandise you purchased carries a manufacturer's warranty, our Customer Service Department will assist you in coordinating service after The RoomPlace warranty period has expired. The manufacturer warranty does not include labor. You will be responsible for any associated service call fees and transportation costs.
Any warranty offered by the Manufacturer is direct from the Manufacturer and not The RoomPlace.
Your purchase from The RoomPlace and these terms are governed by the laws of the state of the store in which you purchased your merchandise.
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