Frequently Asked Questions

Are you still delivering?

Yes! All of our in stock merchandise is available for immediate delivery so you can receive it in as little as a few days! We’re always open to serve you online. May I assist you in placing your order and scheduling delivery today?

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Are your stores open?

All our stores are Now Open! Plus we are here to serve you online 24/7!

Hours:

Monday - Saturday 10am to 9pm
Sunday 11am to 7pm

* Appointments are also available from 10am to 12pm

In addition, our Product Experts are standing by. You may use the chat function online to reach us or go here: https://www.theroomplace.com/contact-us And we have plenty of stock ready to deliver as soon as tomorrow. (for local deliveries).

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What are your store hours?

Hours:

Monday - Saturday 10am to 9pm
Sunday 11am to 7pm

* Appointments are also available from 10am to 12pm

In addition, our Product Experts are standing by. You may use the chat function online to reach us or go here: https://www.theroomplace.com/contact-us And we have plenty of stock ready to deliver as soon as tomorrow. (for local deliveries).

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How does buying online from The RoomPlace work?

As one of Chicagoland's and Indiana leading furniture retailers, The RoomPlace is pleased to bring you the best in online shopping. Browse our tremendous selection of merchandise, read our Blog, and use our interactive tools to find everything for your home. You can view and research products online and purchase online and have it delivered or come into any of our 18+ Showroom Locations to purchase.

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Ready to order?

Your items are in stock, nearby, and can be delivered quickly and inexpensively. You'll get the same fast delivery and low delivery charges you'll find in our stores.

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Where can I see your products in a store?

To see our products in a local The RoomPlace showroom, enter your zip code and we'll direct you to the nearest RoomPlace location. Interested in seeing a particular item? Click "See this in a local store..." on that product's page. We'll check the inventory at our stores and direct you to a nearby store that is displaying that item.

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I saw an item in one of your stores, but I can't find it on your site. How can I buy it?

First, try finding it on our site by typing the items name, sku or description into our site search box. If you are getting no results than try shortening your search criteria. For example: when looking for: “beautiful black/white zebra chair with high back”. Just shorten to “zebra chair” and you will find it. You can also search by sku if you have it.

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What about delivery?

Shopping online with The RoomPlace gives you the same experience as if you had shopped in person at one of our showrooms. We provide you with the same delivery service, and we're close by should you need help. We think it's the best of both worlds - the convenience of online shopping plus the efficient local service of your nearby The RoomPlace Showroom.

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How do I know that the color I see on screen is accurate?

Every computer monitor displays colors slightly differently. To ensure you're seeing the color of our products as they truly are, take theroomplace.com M&M test. If the colors of the candies you see on screen don't look the same as they do in real life, try adjusting your monitor's brightness and contrast. Or refer to your computer user manual for instructions on how to adjust color settings.

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How do I become a The RoomPlace Preferred Customer?

All you have to do is sign up with your email. The process takes only a moment, then press Submit and you're done! The benefits are substantial:

• Receive notice of private sale events
• Receive email discounts, promotions and exclusive web-only offers
• Get inspired by the design ideas in our newsletter

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How do I change my personal information?

Login to your theroomplace.com Account to change your street or e-mail address, phone number, password or payment options. From your Account, you can also send and receive messages and track and update you The RoomPlace orders.

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Do you share my information with anyone?

We will not share your personal information with anyone, except as is required to fulfill your order. See our privacy policy to learn more information.

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Is ordering online safe?

At The RoomPlace, our customers are our number one priority. That's why we go to such great lengths to guarantee the security of all credit card transactions. We use the best technology available to encrypt (scramble in code) all personal data you share with us, including your credit card and telephone numbers, name and address.

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How will my order be delivered?

The RoomPlace delivers thousands of orders a day, quickly and efficiently. And with our state-of-the-art online tracking system, we keep you in the driver's seat. You choose your delivery date during the purchase process and can track your order online. Here's how it works:

  1. Complete your order on theroomplace.com.
  2. Your order is then submitted for fulfillment.
  3. We accept your order, we will charge your credit card and provide you with:
    1. Your Delivery Document Number – this is the reference number we use for your delivery
    2. Contact information for the customer service representatives that can answer questions about your delivery.
  4. After your order is accepted, you can track your order on our web site by clicking "My Delivery Documents" in your theroomplace.com Account.
  5. Before your delivery, you will be contacted and informed of a four(4)hour window when your furniture will be delivered.
Throughout the process, you'll be taking advantage of some of the most advanced delivery systems in the industry. And, you will always have a local contact that can help you with any questions before or after your delivery.

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When will my order be delivered?

Because The RoomPlace has an extensive network of stores, your merchandise will be delivered fast - within a few days in most cases. Plus, we let you choose the delivery date before you check out so there's never a question as to when you'll receive your merchandise. At theroomplace.com, we want you to know exactly when you can get your merchandise, and let you choose a convenient day to receive it. Sounds simple, but we're one of the few furniture websites that offers this level of visibility and flexibility.

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I thought mattresses had free delivery, but when I checked out I was charged a delivery fee - what happened?

Our free delivery policy on mattresses applies only to premium mattresses of $899 or more. Also, for some locations far from our distribution centers, we are forced to pass on the cost of delivering to these areas to our customers. Please see our Terms and Conditions for details.

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Can I pick up my furniture?

Yes! Place an order on theroomplace.com, and in most cases you can pick up your furniture at our distribution center. Here's how it works:

  1. Proceed to Checkout from you theroompace.com Shopping Cart.
  2. During checkout, on our Delivery page, you will see a "Warehouse Delivery" button if your furniture is available to be picked up.
  3. Click "Warehouse Delivery". We'll flag the order as a pick-up and remove your shipping charges.
  4. Pay for and Submit your order. We'll e-mail you details on where to pick up your order.
  5. We'll alert the local warehouse to expect a pick-up on the date you have selected.
  6. To pick up your furniture, go to distribution center referenced in your confirmation email.
  7. To pick up your furniture, you must bring with you to our distribution center on the day of your pick-up:
    1. A printed copy of your confirmation e-mails
    2. A valid government issued picture ID
    3. The credit card used to make your purchase.
PLEASE NOTE: You will not be allowed to pick up your furniture if you do not bring your picture ID, confirmation e-mails and credit card. Items picked up at our distribution center will be in original packaging. Any assembly required for these items is the responsibility of the customer.

CUSTOMER PICK-UPS – ROMEOVILLE, IL DISTRIBUTION CENTER

Romeoville, IL Distribution Center is OPEN for contact-free Customer Pick-Up!
Hours of Operation:
Sunday: CLOSED
Monday: 1pm - 7pm
Tuesday: 1pm - 7pm
Wednesday: 1pm - 7pm
Thursday: 1pm - 7pm
Friday: 1pm - 7pm
Saturday: 9am - 5pm

CUSTOMER PICK-UPS – LOMBARD, IL CLEARANCE CENTER

Lombard, IL Clearance Center is OPEN for contact-free Customer Pick-Up!
Hours of Operation:
Sunday: 12pm - 6pm
Monday: 12pm - 6pm
Tuesday: CLOSED
Wednesday: 12pm - 6pm
Thursday: CLOSED
Friday: 12pm - 6pm
Saturday: 12pm - 6pm

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You said you deliver in days, but when I checkout, I get a three week delivery date - what happened?

There are cases where demand for a particular collection is higher than we had anticipated. In these cases, we show you a delivery date that includes the time it will take to restock and deliver to your home. In most cases, once an item has been restocked, delivery dates become significantly shorter again.

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How can I see the status of my order?

To view the status of your order, simply login to your theroomplace.com Account and select the Order you want to review or change.

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Can I change my delivery date?

Yes, the delivery date of your order can be changed up until 48 hours before your delivery date. To change the date of delivery, call our customer loyalty at (630) 783-8000

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Will my furniture be assembled for me?

In almost all cases, our delivery team will assemble the furniture they deliver. Notable exception are occasional tables, RoomPlace Direct (shipped via UPS), where customer assembly may be required. All items where customer assembly is required are marked as such. Pick up orders will not be assembled.

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How do I cancel, change or return an order?

Please refer to our Policies for additional details including information on cancellations, returns and warranties. These can be read by clicking here or via links displayed on each page of the online order process.

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Are the prices in my Shopping Cart guaranteed?

If, within 30 days following the date of your purchase, The RoomPlace or a local retail competitor with a retail store in the same market area is advertising a lower price for the same in-stock, first quality merchandise from the same manufacturer on the same terms and conditions, after verification, The RoomPlace will refund the difference on furniture items. On mattresses, The RoomPlace will refund the difference, or your mattress is free (Excludes: TempurPedic and ComforPedic). The merchandise needs to be in stock and available for immediate delivery from the competitor.

Our 30 day price match guarantee does not apply to our or our competitors limited-quantity, non-displayed, out-of stock, online offerings, open-box, electronics, refurbished or used items, special order, AS IS, outlet, red-hot deals, unbeatable values or clearance merchandise, floor samples, mail-in incentives, bonus or free merchandise offers, super savers, rebates, special financing, bundles, doorbusters or other similar offers, and is not available once you have exercised your right under The Total Satisfaction Guarantee. This policy does not apply to typographical errors, or a competitors price that resulted from a price match

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What types of payments do you accept?

We accept Visa, MasterCard, AMEX and Discover cards online We also accept The RoomPlace credit card, PayPal and Google Pay. We cannot accept checks or other means of payments at this time. Because we are not able to validate card addresses and security codes, we also cannot accept credit cards issued outside the United States and Canada at this time. The RoomPlace offers a variety of flexible payment options.

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Can I use my The RoomPlace credit card online?

We are pleased to accept The RoomPlace credit cards online. When you checkout, The RoomPlace card will appear as an option when we ask you to select the type of card you want to use to pay for your order.

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How can I take advantage of deferred financing offers?

Click on "The RoomPlace Card" from our home page or at the bottom footer to see current financing offers. There is also a list of available financing offers during our checkout process. You'll be told immediately if your order qualifies for the promotion. You then have the opportunity to choose a financing plan. Next you will be asked for your The RoomPlace card number. Please note, you must already have a The RoomPlace credit card (and use that card for your purchase) to receive deferred financing.

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How can I apply for a The RoomPlace credit card?

You can apply for The RoomPlace card at any of The RoomPlace showroom or click below:
Apply for The RoomPlace Card

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What if I have questions about my The RoomPlace Credit Card Account?

If you have questions about your The RoomPlace Card account status, you can: Check your account status online by clicking here Call 1-866-283-1065 (TDD/TTY: 1-800-695-1788)

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How can I protect the furniture I purchase?

When you click "Proceed to Checkout" from you theroomplace.com Shopping Cart, you'll arrive at the first step of our easy-to-use order process. If you have items in your order that can be protected, you'll see additional information and pricing. Click "apply" and your furniture will be protected from normal household stains and damage.

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What do I do if something happens to my protected furniture?

Contact Guardian directly at 1-800-527-8485 as soon as possible after discovery. Please have your sales order number available to identify your warranty when filing a claim. Guardian will assist you with cleaning, repair or replacement of your protected furniture.

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How can I provide feedback about my store or online experience?

Please click here to provide feedback about your store or online experience.

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