Note: Please be sure you have entered your zip code above to see the most relevant and specific answers to your questions.
How does buying online from The RoomPlace work?
    As one of Chicagoland's leading retailers, The RoomPlace is pleased to bring you the best in online shopping. Browse our tremendous selection of merchandise, read our online magazine, and use our interactive tools to find everything for your home.


Ready to order?
    Your items are in stock, nearby, and can be delivered quickly and inexpensively. You'll get the same fast delivery and low delivery charges you'll find in our stores.
Where can I see your products in a store?
    To see our products in a local The RoomPlace showroom, enter your zip code and we'll direct you to the nearest RoomPlace location. Interested in seeing a particular item? Click "See this in a local store..." on that product's page. We'll check the inventory at our stores and direct you to a nearby store that is displaying that item.


I saw an item in one of your stores, but I can't find it on your site. How can I buy it?
    First, try finding it on our site by typing information about the item into the search box at the top of each theroomplace.com page. If you still cannot find the item, you may use our "Buy an Item by SKU" feature by going to your theroomplace.com Shopping Cart and clicking "Buy an Item by SKU". From this page, you can add "Special Request" items to you The RoomPlace Shopping Cart. You can then purchase these items like you would any other piece found on our site.


What about delivery?
    Shopping online with The RoomPlace gives you the same experience as if you had shopped in person at one of our showrooms. We provide you with the same delivery service, and we're close by should you need help. We think it's the best of both worlds - the convenience of online shopping plus the efficient local service of your nearby The RoomPlace Showroom.
Why do you need my zip code?
    We won't sell you furniture unless we can ensure smooth delivery of your order. We use your zip code to:
    • Let you know immediately if we have a store that delivers to your area
    • Tailor our selection to make sure you see only items that can be delivered to you
    • Offer you special pricing that may only be available in some areas
    • Help you find a local store in case you want to see an item in person.
    Unfortunately we cannot offer home delivery outside our service area. If we are unable to deliver to your home, you may order online providing you are willing to pick up your order from our Distribution Center in Woodridge, IL.


How do I know that the color I see on screen is accurate?
    Every computer monitor displays colors slightly differently. To ensure you're seeing the color of our products as they truly are, take theroomplace.com M&M test. If the colors of the candies you see on screen don't look the same as they do in real life, try adjusting your monitor's brightness and contrast. Or refer to your computer user manual for instructions on how to adjust color settings.
back to top
Registration and Privacy
How do I become a The RoomPlace Preferred Customer?
    All you have to do is register to create your personal theroomplace.com Account. The process takes only a moment, then press Submit and you're done! The benefits are substantial:

    • See real-time availability and delivery dates
    • Track and change your order online
    • Message our customer service team
    • Receive notice of sale events and exclusive web-only offers
    • Get inspired by the design ideas in our newsletter

    Please note this registration account is separate from one you might have set up at Furniture.com.
How do I change my personal information?
    Login to your theroomplace.com Account to change your street or e-mail address, phone number, password or payment options. From your Account, you can also send and receive messages and track and update you The RoomPlace orders.


What if I forget my password?
    Go to the Login area of our website and click Forgot Your Password?. Enter your e-mail address and we'll send you The RoomPlace password
Do you share my information with anyone?


Why is ordering online safe?
    At The RoomPlace, our customers are our number one priority. That's why we go to such great lengths to guarantee the security of all credit card transactions. We use the best technology available to encrypt (scramble in code) all personal data you share with us, including your credit card and telephone numbers, name and address. Click here to learn more about The RoomPlace Security Policies.
back to top
Delivery and Pick-Ups
How will my order be delivered?
    The RoomPlace delivers thousands of orders a day, quickly and efficiently. And with our state-of-the-art online tracking system, we keep you in the driver's seat. You choose your delivery date during the purchase process and can track your order online. Here's how it works:
    1. Complete your order on throomplace.com.
    2. Your order is then submitted for fulfillment.
    3. We accept your order, we will charge your credit card and provide you with:
      1. Your Delivery Document Number – this is the reference number we use for your delivery
      2. Contact information for the customer service representatives that can answer questions about your delivery.
    4. After your order is accepted, you can track your order on our web site by clicking "My Delivery Documents" in your theroomplace.com Account.
    5. Before your delivery, you will be contacted and informed of a four(4)hour window when your furniture will be delivered.
    Throughout the process, you'll be taking advantage of some of the most advanced delivery systems in the industry. And, you will always have a local contact that can help you with any questions before or after your delivery.
When will my order be delivered?
    Because The RoomPlace has an extensive network of stores, your merchandise will be delivered fast - within a few days in most cases. Plus, we let you choose the delivery date before you check out so there's never a question as to when you'll receive your merchandise. On the first page of the order process, we'll show you the earliest date your merchandise is available. On the second page of the order process, once you've entered your exact address, we let you select a delivery date that is convenient for you. At theroomplace.com, we want you to know exactly when you can get your merchandise, and let you choose a convenient day to receive it. Sounds simple, but we're one of the few furniture websites that offers this level of visibility and flexibility.


How much does delivery cost?
    We deliver thousands of orders a day, which keeps delivery prices low. Delivery charges are the same as you would find in our stores and vary depending on the amount of the merchandise in your order. The cost of your delivery will be displayed on Step 1 of our Order Process after you click Proceed to Checkout from your theroomplace.com Shopping Cart.
I thought mattresses had free delivery, but when I checked out I was charged a delivery fee - what happened?
    Our free delivery policy on mattresses applies only to premium mattresses of $699 or more. Also, for some locations far from our distribution centers, we are forced to pass on the cost of delivering to these areas to our customers. Please see our Terms and Conditions for details.
Can I pick up my furniture?

    Yes! Place an order on theroomplace.com, and in most cases you can pick up your furniture at our distribution center. Here's how it works:
    1. Proceed to Checkout from you theroompace.com Shopping Cart.
    2. On Step 1 of our order process, you will see a "Customer Pick-up" button if your furniture is available to be picked up.
    3. Click "Customer Pick-up". We'll flag the order as a pick-up and remove your shipping charges.
    4. Proceed to Step 2 and select a pick-up date.
    5. Pay for your Order and Proceed to Step 3.
    6. Submit your order. We'll e-mail you details on where to pick up your order.
    7. We'll alert the local warehouse to expect a pick-up on the date you have selected.
    8. To pick up your furniture, go to distribution center referenced in your confirmation email.
    9. To pick up your furniture, you must bring with you to our distribution center on the day of your pick-up:
      1. A printed copy of your confirmation e-mails
      2. A valid government issued picture ID
      3. The credit card used to make your purchase.
    PLEASE NOTE: You will not be allowed to pick up your furniture if you do not bring your picture ID, confirmation e-mails and credit card. Items picked up at our distribution center will be in original packaging. Any assembly required for these items is the responsibility of the customer.


You said you deliver in days, but when I checkout, I get a three week delivery date - what happened?
    There are cases where demand for a particular collection is higher than we had anticipated. In these cases, we show you a delivery date that includes the time it will take to restock and deliver to your home. In most cases, once an item has been restocked, delivery dates become significantly shorter again.
How can I see the status of my order?
    To view the status of your order, simply login to your theroomplace.com Account and select the Delivery Document you want to review or change.
What's a Delivery Document?
    As soon as your order is accepted, we create a form that begins tracking the status of your order. This form is called a Delivery Document, and represents the items that will be delivered to you on your promised delivery date. If you have multiple Delivery Documents for your order, you may receive separate delivery or pick-up dates for your merchandise, although The RoomPlace will do everything possible to consolidate orders so everything arrives at the same time. Any splitting of orders into separate Delivery Documents is shown and explained in detail during the checkout process.


Can I change my delivery date?
    Yes, the delivery date of your order can be changed online — up until 96 hours before your delivery date. To change the date of delivery, simply login to your theroomplace.com Account and click on the Delivery Document you want to change.
Will my furniture be assembled for me?
    In almost all cases, our delivery team will assemble the furniture they deliver. Notable exception are occasional tables, RoomPlace Direct (shipped via UPS), where customer assembly may be required. All items where customer assembly is required are marked as such. Pick up orders will not be assembled.
I received an e-mail notifying me the status of my order has changed. Where can I see my order's new status?
    All you have to do is login to your theroomplace.com Account and select your Delivery Document for an updated status.
How do I cancel, change or return an order?
    Please refer to our Policies for additional details including information on cancellations, returns and warranties. These can be read by clicking here or via links displayed on each page of the online order process.
back to top
Pricing and Payments
Are the prices in my Shopping Cart guaranteed?
    We make every attempt to maintain the lowest prices on the items we offer, but price changes do occur, sometimes overnight. As a result, prices on items stored in your Shopping Cart are subject to change until you have actually placed your order and it has been confirmed. Prices shown for items on this website's product pages and in your shopping cart are for merchandise only. Please proceed to checkout to see the total cost of your order, including any applicable tax, delivery or other fees. We also reserve the right not to accept your order in the case of a pricing error or other technical issues. In the rare instance that your order is not accepted or cancelled due to a pricing error, you will be notified immediately and your card will not be changed.
What types of payments do you accept?
    We accept Visa, MasterCard, and Discover cards online We also accept The RoomPlace credit card. We cannot accept checks or other means of payments at this time. Because we are not able to validate card addresses and security codes, we also cannot accept credit cards issued outside the United States and Canada at this time. The RoomPlace offers a variety of flexible payment options. Click here to preview these options.


Do you charge my credit card at the time I place my order?
    We will authorize your card when you complete your order, which includes confirming your account number and your available balance with your credit card company. Your card is not charged at this time. We will charge your credit card when your order is processed. Payment requirements are explained fully during the checkout process.


Do you accept COD orders?
    We cannot accept COD orders online. All online orders must be paid in full prior to delivery.
back to top
Using The RoomPlace Credit Card Online
Can I use my The RoomPlace credit card online?
    We are pleased to accept The RoomPlace credit cards online. When you checkout, The RoomPlace card will appear as an option when we ask you to select the type of card you want to use to pay for your order.


How can I take advantage of deferred financing offers?
    Click on "This Weeks Flyer" from our home page or at the top of any of our pages to see current financing offers. There is also a list of available financing offers on the first page of our checkout process. Each offer includes a promotion code that can be entered on the first page of the checkout process. You'll be told immediately if your order qualifies for the promotion. Once you've entered your promotion code, you will be asked for your The RoomPlace card number once you proceed to Step 2 of the checkout process. Please note, you must already have a The RoomPlace credit card (and use that card for your purchase) to receive deferred financing.
How can I apply for a The RoomPlace credit card?


What if I have questions about my The RoomPlace Credit Card Account?
    If you have questions about your The RoomPlace Card account status, you can: Check your account status online by clicking here Call 1-866-283-1065 (TDD/TTY: 1-800-695-1788)


back to top
Protecting your Furniture
Do you offer protection for the furniture you sell?
    We offer protection plans that will protect your furniture for years to come!
How can I protect the furniture I purchase?
    When you click "Proceed to Checkout" from you theroomplace.com Shopping Cart, you'll arrive at the first step of our easy-to-use order process. If you have items in your order that can be protected, you'll see additional information and pricing. Click "apply" and your furniture will be protected from normal household stains and damage.


Where can I see more details about this program?


What do I do if something happens to my protected furniture?
    Contact Guardian directly at 1-800-527-8485 as soon as possible after discovery. Please have your sales order number available to identify your warranty when filling a claim. Guardian will assist you with cleaning, repair or replacement of your protected furniture.


back to top
Customer Service
Contact Us
    Helping you get the answers to your quesions quickly is important to us. Here are a few ways you can obtain the information you are seeking.
What if I am having trouble with this website or placing an order?
    We partner with Blueport Commerce to bring you this website. If you are experiencing technical difficulties, they are ready to respond. Click here to send them an email.
What if I have questions about my order after I have placed it?
    Once we have received your order, we'd be happy to answer any questions you may have. We can be reached at: The RoomPlace Customer Service (630) 783-8000


How can I provide feedback about my store or online experience?


back to top