About The RoomPlace
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Since 1912, The RoomPlace has been making furniture buying easy with our total room concept. Visit one of our stores and preview the stylishly coordinated rooms created by our team of experienced interior designers. Then, select furniture that is designed around you and your lifestyle. At The RoomPlace you will save on every piece of furniture you buy and save even more when you buy a complete room package.
Visit us at any of our 21 conveniently located furniture stores throughout Illinois and Indiana, and find out how easily and inexpensively you can furnish every room in your home.
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Buying Online from TRP
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We offer a variety of ways to pay for your purchase online.
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Pricing and Other Errors
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Prices shown for items on this website's product pages and in your shopping cart are for merchandise only. Please proceed to checkout to see the total cost of your order, including any applicable tax, delivery or other fees.
While we strive for accuracy in the pricing displayed on this website and the other product information we provide, errors can occur.
In cases where such errors do occur, The RoomPlace expressly reserves the right not to honor pricing errors on this website, either in stores or when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.
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Paying for Your Purchase
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We offer a variety of ways to pay for your purchase.
Credit Cards
All online orders must be paid in full at the time of purchase.
We accept Visa, MasterCard, and Discover online.
The RoomPlace Card
You may also use your The RoomPlace Card to make a purchase online. To apply for a card, click here to complete an application online.
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Delivery and Pick-ups
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We look forward to your enjoying your furniture in your home. Please read the following notes to ensure we can best serve you.
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Delivery
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- If any balance is due on your order, please make full payment at least seven (7) days before your scheduled delivery date, as we will otherwise need to reschedule your delivery.
- Approximately two (2) days prior to your scheduled delivery date, we will attempt to contact you by phone to confirm an estimated four (4) hour time window for your delivery. Unfortunately, we cannot take requests for time stops.
- If you must reschedule your delivery date, please notify our Customer Service Department by phone at (630)783-8000 at least three (3) days before your scheduled delivery.
- In preparation for your merchandise delivery, doorways should be measured to ensure clearance and rooms cleared so there is an unobstructed path between the point of entry to your home and the room where your new merchandise will be placed.
- Due to liability issues, we cannot hoist merchandise, set up lamps, hang pictures or mirrors on walls, make electrical connections or move existing furniture, electronics, televisions, etc.
- Our delivery drivers can deliver up to the 3rd floor. An additional $30.00 charge will be applied for each additional flight of stairs climbed to make your delivery.
- Someone 18 years of age or older must be home to receive delivery. Elevator time requirements or restrictions need to be called in to our Customer Service Department by phone at (630)783-8000 at least three (3) days prior to delivery.
- Visible merchandise damage or in-home damage as a result of delivery must be reported to our Customer Service Department by phone at (630)783-8000 within three (3) days of delivery.
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Pick Up
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- Customers who pick up merchandise at our distribution center are served on a first-come, first-serve basis. Wait times may vary. Please allow additional wait time for fabric treatment.
- Online orders must be paid in full at the time of purchase and require that when you pick up you bring the credit card used to place your order and picture ID.
- Merchandise that is picked up may be in cartons and require assembly. Due to the nature of furniture shipped in cartons, we are unable to unpack cartons or assemble product for you.
- Please be certain that the size of your vehicle will accommodate the furniture to be picked up. The RoomPlace is not responsible for loading or tie-down of merchandise, or the safe transportation of furniture to your home. Damage that occurs during transit is not covered under warranty nor can we accept returns on the merchandise.
- Concealed damage on merchandise that was picked up must be reported to our Customer Service Department by phone at (630) 783-8000 or by calling your local store within three (3) days of delivery.
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We want to ensure you are delighted with your purchase. However, sometimes situations do occur that are beyond our control. If you have any questions or need service, please contact our Customer Service Department by phone at (630) 783-8000, email custserv@theroomplace.com
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Security and Privacy
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Because we respect your privacy, we want you to know how any information you provide us will be protected and used.
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Security
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At The RoomPlace, our customers are our number one priority. That's why we go to such great lengths to guarantee the security of all online transactions. The secure server software (SSL) we use is among the best technology available today. It encrypts (scrambles in code) all personal data you share with us, including your credit card and telephone numbers, name and address.
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Privacy
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The information gathered on this site by The RoomPlace and our online partner, Furniture.com, is never shared with anyone, except in connection with your order. Credit card or check information is only shared with financial institutions that process your payment. Shipping information is shared with shippers that fulfill your order. Information on financing applications goes directly to the financial institution that handles the financing, not to The RoomPlace; we never see your application information, only your approval code, name and address. Technically, this shared information does pass out of our direct control, but The RoomPlace makes clear to financial companies and manufacturers/shippers we work with that we expect your information to be handled appropriately.
We do not sell, rent, share, trade or give away any of the information you provide to us except to the financial institutions processing your payment or you're financing application and the shippers that produce and/or deliver your order. No third party will solicit you as a result of information within The RoomPlace or Furniture.com's control.
It is true that the information you provide is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Other than these fairly extreme cases, your personal information will be shared with no one.
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Terms and Conditions of Sale
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Your purchase is subject to The RoomPlace's normal terms and conditions of sale which are shown below for your reference. Please read them carefully.
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30 DAY PRICE GUARANTEE
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If, within 30 days following the date of your purchase, The RoomPlace or a local retail competitor at a physical store location is advertising a lower price for the same first quality merchandise from the same manufacturer on the same terms and conditions, after verification of the local retail competitor's price and merchandise availability, The RoomPlace will refund the difference and Thank You for bringing it to our attention. The merchandise needs to be in stock and available for immediate delivery from the competitor.
Our 30 day price match guarantee does not apply to our or our competitors' limited-quantity, non-displayed, out-of stock, online offerings, open-box, electronics, special order, AS IS, outlet, or clearance merchandise, floor samples, mail-in incentives, bonus or free merchandise offers, super savers, rebates, special financing, or bundles or other similar offers. This policy does not apply to typographical errors or a competitor's price that result from a price match.
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Payment for Merchandise
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Please pay the balance of the order seven (7) days prior to scheduled delivery. Checks require a seven (7) day hold on delivery and/or pick-up. Orders that are not paid by the 7th day will be rescheduled upon payment for the next available delivery date.
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Cancellations or Modifications
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You may cancel or modify all or part of your order without a fee by returning to the original store of purchase up to
three (3) days before your scheduled delivery date. Cancellation of a special order (non–stock merchandise) will result in a forfeiture of your deposit. Once your special order is paid in full, we are unable to cancel, modify or refund the order. Refunds are made in the original form of payment, with the exception of cash where any refund in excess of $200 will be made by check. Refund checks are processed at our corporate accounting office. Please allow fourteen (14) business days for processing. If payment was made by check, the refund process will begin after the original purchase check has cleared. The RoomPlace reserves the right to request identification at time of refund.
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Returns
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The RoomPlace is proud to offer quality furniture with great value to our customers. Merchandise received by customer in good condition is not returnable or cancelable and no refunds are available.
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Mattress Comfort Guarantee
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The RoomPlace offers a comfort guarantee of thirty (30) days on mattresses and mattress sets provided that the mattress protector is purchased on the same invoice as the mattress. Because it can take time to adjust to the feel of a new mattress, The RoomPlace recommends that you sleep on your new mattress for at least twenty-one (21) nights. If after a minimum of twenty-one (21) nights, you are not comfortable with your new mattress, you have 30 days from your original delivery date to make a one-time mattress reselection. You may choose a mattress or a set of equal or greater value and be charged for any difference. A $149 fee (plus delivery) applies to any mattress or set reselection under this policy. There are no returns or refunds on mattresses, mattress sets, mattress protectors or pillows. Comfort guarantee does not apply to soiled or damaged mattresses, sets, dual comfort sets, adjustable power bases, special order sizes (twin XL, full XL and California King,) or floor samples, AS IS, outlet or clearance merchandise.
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Delivery Information
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On paid-in-full orders, approximately two (2) business days prior to your scheduled delivery date, we will attempt to contact you by phone to confirm an estimated time window for your delivery. Delivery dates and times are estimates only. Unfortunately, we cannot honor time requests. If you need to reschedule your delivery date, please notify our Customer Loyalty Department by phone at (630) 783-8000 or call your local store at least three (3) days before your scheduled delivery date. If you are not at home for your scheduled delivery, a re-delivery charge will be assessed. Rooms should be cleared in preparation for your merchandise delivery. Please be sure that there is a clear path from the point of entry to your home to the room where your new merchandise will be placed. Due to liability issues, we are unable to move existing furniture or any electronics, televisions, or computers, or set-up lamps, hang pictures or mirrors, or make electrical connections. Please measure your home/doorways to ensure the fit of your new merchandise. We are unable to hoist merchandise. An elevator needs to be available for deliveries to the 4th floor and above. In the event that an elevator is not available for use and the delivery is for the fourth floor or above there may be an additional charge. We are unable to deliver to anyone under the age of 18. COD'S are not accepted on delivery.
ANY HOME DAMAGE NEEDS TO BE REPORTED TO OUR CUSTOMER LOYALTY DEPARTMENT BY PHONE AT (630) 783-8000 THE DAY OF THE DELIVERY.
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Mattress Delivery
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Free delivery offer on mattresses applies to premium mattresses only (starting at $699) and excludes certain zip codes outside our regular delivery areas. Proceed to checkout for your zip code to see whether mattress delivery charges apply to your area.
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Pick- up Information
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Customers who pick-up merchandise at our Distribution Center are served on a first-come, first-served basis. Wait times may vary. Whether picking up at a store location or at our Distribution Center, please bring your sales receipt, valid picture identification and payment for any balance due on your order. Payment made in a form of a check will require a
seven (7) day hold for delivery or pick up. Merchandise that is picked up may be in cartons and require assembly. Due to the nature of furniture shipped in cartons, we are unable to unpack cartons or assemble merchandise for you. Please be sure that the size of your vehicle will accommodate the size of the merchandise to be picked up. The RoomPlace is not responsible for loading and tie-down of merchandise or the safe transportation of merchandise to your home. Damage that occurs during loading, unloading or transit is not covered under the warranty, nor can we accept returns on any picked-up merchandise.
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Merchandise Damage
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We encourage you to inspect the item upon delivery or pick-up. In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify our Customer Loyalty Department by phone at
(630) 783-8000 within twenty-four (24) hours from delivery. Arrangements will be made to correct the damage in your home by a qualified furniture repair technician or at the company's sole discretion and as a one-time remedy replace the damaged furniture. Reports of damage made after twenty-four (24) hours from time of delivery will not be honored.
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Layaway Orders and Security Deposits
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Layaway orders offer you, the customer, "price protection" when you are not ready to take immediate delivery of merchandise. Pursuant to a security deposit and in accordance with our layaway policies in effect at the time of initiation of the layaway, orders may be in layaway for up to ninety (90) days. Due to customer demand and/or manufacturer's delays, we may not have all items in stock and some items may no longer be available. If, within ninety (90) days after the date the merchandise becomes available for pick-up or delivery, you have not completed payment and picked-up or accepted delivery of the merchandise, then The RoomPlace may, at its own option without further notice, cancel the sale and you will forfeit all security deposits and payments as liquidated damages and not as a penalty. Such forfeiture is not applicable to situations where a customer has been denied credit. Credit is offered by third parties and not The RoomPlace. Please see your credit application and finance agreement for important terms and conditions.
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Limited Warranty Information
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For a period of one (1) year following the date of original purchase, The RoomPlace warrants to the original purchaser that the merchandise will be free from defects in materials and workmanship under normal use and care. If The RoomPlace determines that an item is defective, The RoomPlace will repair or replace the affected item only (not sets, suites or collections), at The RoomPlace's discretion. If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the customer can select a new item equal in value to the original purchase price of the damaged item. In the event an item is replaced, the only warranty on a replacement item is the time remaining from the original warranty. The original receipt and defective item is required for warranty claims and repair or replacement services.
This warranty excludes:
(i) Electronics, special order, AS IS, outlet, or clearance merchandise, and floor samples.
(ii) Normal wear and tear.
(iii) Fading, tearing, pilling, shrinking, wrinkling, leather surface marks or color dye lot variances.
(iv) Defects and damage which result from negligence, abuse, misuse, fire, water, accidents, soiling, or
improper cleaning.
(v) Softening of cushions or conformance to the shape of the user. This is considered normal wear and not loss of
resiliency or a manufacturing defect.
(vi) Defects arising from failure to follow manufacturer's recommended care instructions, including mattress flip and rotate
recommendations to avoid uneven wear and body depressions less than 1 ½".
(vii) Variations in wood color or grain, knotholes, mineral streaks, natural characteristics of stone and leather which is
a confirmation that your leather is genuine.
(viii) Fading as a result of exposure to sunlight, or damage to exposed wood surfaces.
(ix) Merchandise that has been moved from the original delivery address, or is no longer in the possession of the original owner. Warranty covers merchandise sold for residential use only.
(x) Damage that occurs in loading, unloading, transit, or assembly if you picked up the merchandise.
(xi) Damage to merchandise where you requested delivery in box or where you picked up the merchandise in box and the
box has subsequently been opened.
(xii) Any visible damage to merchandise that is not reported to Customer Loyalty on the delivery or pick up date
of the merchandise.
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YOUR SOLE REMEDY IS LIMITED TO THE WARRANTY ABOVE AND IN NO EVENT WILL THE ROOMPLACE'S MAXIMUM LIABILITY EXCEED THE PURCHASE PRICE ACTUALLY PAID FOR SUCH MERCHANDISE. THE ROOMPLACE SHALL NOT BE LIABLE IN CONTRACT, IN TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR OTHERWISE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY KIND, NATURE OR DESCRIPTION WHATSOEVER.
OTHER THAN THE WARRANTY ABOVE, THE ROOMPLACE MAKES NO EXPRESS WARRANTIES AND HEREBY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Some manufacturers offer a warranty on their product in addition to The RoomPlace's warranty. If the merchandise you purchased carries a manufacturer's warranty, our Customer Loyalty Department will assist you in coordinating service after The RoomPlace warranty period has expired. The manufacturer warranty does not include labor. You will be responsible for any associated service call fees and transportation costs.
Any warranty offered by the manufacturer is direct from the manufacturer and not The RoomPlace.
Your purchase from The RoomPlace and these terms are governed by the laws of the state of the store in which you purchased your merchandise.
Guardian Mattress Protector / Accidental / Structural Warranties
If you have purchased any of the above warranties please contact Guardian Warranty Services within 30 days of noticing the accidental stain or damage at 1-800-527-8485.
THANK YOU FOR CHOOSING THE ROOMPLACE, YOUR NEIGHBORHOOD BEDDING AND FURNITURE STORE.
© Copyright 2011, Harlem Furniture, LLC.
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