RETURNS AND EXCHANGES

 

CANCELLATIONS OR MODIFICATIONS

You may cancel or modify all or part of your order without a fee by returning to the original store of purchase (for online orders, contact Customer Care at 630-783-8000) up to three (3) days before your scheduled delivery date. Cancellation or modification of a special order (non–stock merchandise) will result in the forfeiture of your 33% deposit. No other cancellation or modification is available after delivery. Refunds are made in the original form of payment, with the exception of cash where any refund will be made by check. Refund checks are processed at our corporate accounting office. Please allow fourteen (14) business days for processing. If payment was made by check, the refund process will begin after the original purchase check has cleared. The RoomPlace reserves the right to request identification at time of refund.

TOTAL SATISFACTION GUARANTEE

7 Day Satisfaction Guarantee on Furniture:

The RoomPlace is proud to offer quality furniture with great value to our customers. Your satisfaction is extremely important to us. If you are not happy with your purchase, please contact us within seven (7) days of delivery and we will be pleased to assist you in making a one-time reselection of another product.

• Merchandise must be returned to our Distribution Center within ten (10) days from the original delivery date in its original condition and packaging.

• Reselection and delivery of your new merchandise must be completed within ten (10) days from the original delivery date.

• If you choose an item of greater value than the one being returned, you will be charged the difference.

• If you choose an item of lesser value, the difference will be given to you in a form of an in-store credit.

• Delivery charges from your original order will not qualify for credit.

• A return shipping fee will be deducted from your credit.

• A 15% restocking fee (off the merchandise retail) will be deducted from your credit.

• A new delivery fee will be applied to your next delivery.

Up to a 120 Day Mattress Comfort Guarantee:

The RoomPlace offers a comfort guarantee on mattresses and mattress sets provided that the mattress protector is purchased on the same invoice as the mattress. Advanced sleep research indicates it may take several weeks for our bodies to adjust to the proper support of a new mattress. Our 30/90 Day Mattress Comfort Guarantee Plans are as follows:

30 Day: If after a minimum of 21 nights, you are unable to comfortably adjust to the support of your new mattress, you have up to the 30th day from your original delivery date to make a one-time reselection. Original mattress must be returned to our Distribution Center by the 30th day from your original delivery date.

90 Day: Tempur-Pedic: If after a minimum of 30 nights, you are unable to comfortably adjust to the support of your new mattress, you have up to the 90th day from your original delivery date to make a one-time reselection. Original mattress must be returned to our Distribution Center by the 90th day from your original delivery date.

120 Day: Serta iComfort models: If after a minimum of 30 nights, you are unable to comfortably adjust to the support of your new mattress, you have up to the 120th day from your original delivery date to make a one-time reselection. Original mattress must be returned to our Distribution Center by the 120th day from your original delivery date.

• If you chose an item of greater value than the one being returned, you will be charged the difference.

• If you chose an item of lesser value, the difference will be given in a form of an in-store credit.

• A new delivery fee will be applied to your next delivery.

Please Note: We do NOT offer returns, refunds or our Total Satisfaction Guarantee on furniture or mattresses picked up by customers at our stores or Distribution Center. In addition, we do not offer returns, refunds or our Total Satisfaction Guarantee on stained, soiled, infested or damaged merchandise, Lease to own, Clearance Outlet or, “AS IS” merchandise, floor samples, RTA (ready to assemble), special orders/sizes, promotional, free or gift with purchase items/value, adjustable power bases, pillows, mattress protectors and furniture care kits

MERCHANDISE DAMAGE

We encourage you to inspect your merchandise upon delivery or at the time of pick-up. In the rare occurrence that merchandise arrives damaged, please notify our Customer Care Center by phone at (630) 783-8000 within three (3) Days from delivery. Arrangements will be made to correct the damage in your home or, at The RoomPlace’s sole discretion and as a one-time remedy, The RoomPlace will replace the damaged furniture with the same or similar merchandise. Reports of damage made after three (3) days from time of delivery will not be honored.

DELIVERY INFORMATION

On paid-in-full orders, approximately two (2) business days prior to your scheduled delivery date, The RoomPlace will attempt to contact you by phone to confirm an estimated time window for your delivery. Delivery dates and times are estimates only. Unfortunately, we cannot honor time requests. If you need to reschedule your delivery date, please notify our Customer Care Center by phone at (630) 783-8000 or call your local store at least three (3) days before your scheduled delivery date. If you are not at home for your scheduled delivery, a re-delivery charge will be assessed. Rooms should be cleared in preparation for your merchandise delivery. Please be sure that there is a clear path from the point of entry to your home to the room where your new merchandise will be placed. Due to liability issues, we are unable to move existing furniture or any electronics, televisions, or computers, or set-up lamps, hang pictures or mirrors, or make electrical connections. Please measure your home/doorways to ensure the fit of your new merchandise. We are unable to hoist merchandise. An elevator needs to be available for deliveries to the 4th floor and above. In the event that an elevator is not available for use and the delivery is for the fourth floor or above there may be an additional charge. We are unable to deliver to anyone under the age of 18. COD’S are not accepted on delivery. Direct ship items are shipped directly to your home from the vendor. Please allow 5 to 10 business days for delivery. Customers are responsible for any required assembly and return fees.

 

ANY HOME DAMAGE NEEDS TO BE REPORTED TO OUR CUSTOMER CARE CENTER BY PHONE AT (630) 783-8000 WITHIN THREE (3) DAYS FOLLOWING YOUR DELIVERY.