RETURNS AND EXCHANGES

Cancellations or Modifications

You may cancel or modify all or part of your order without a fee by returning to the original store of purchase up to three (3) days before your scheduled delivery date. Cancellation of a special order (non-stock merchandise) will result in the forfeiture of your deposit. Once your special order is paid in full, we are unable to cancel, modify or refund the order. Refunds are made in the original form of payment, with the exception of cash where any refund in excess of $200 will be made by check. Refund checks are processed at our corporate accounting office. Please allow fourteen (14) business days for processing. If payment was made by check, the refund process will begin after the original purchase check has cleared. The RoomPlace reserves the right to request identification at time of refund.

7 Day Satisfaction Guarantee on Furniture:
The RoomPlace is proud to offer quality furniture with great value to our customers. Your satisfaction is extremely important to us. If you are not happy with your purchase, please contact us within seven (7) days of delivery and we will be pleased to assist you in making a one-time reselection of another product. .
 
• Merchandise must be returned to our Distribution Center within ten (10) days from the original delivery date in its original condition.
• Reselection and delivery of your new merchandise must be completed within ten (10) days from the original delivery date.
• If you chose an item of greater value than the one being returned, you will be charged the difference.
• If you chose an item of lesser value, the difference will be given in a form of an in-store credit.
• Delivery charges from your original order will not qualify for credit..
• New fee will be applied to your next delivery.

Merchandise Damage

We encourage you to inspect the item upon delivery or pick-up. In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify our Customer Loyalty Department by phone at (630) 783-8000 within twenty-four (24) hours from delivery. Arrangements will be made to correct the damage in your home by a qualified furniture repair technician or at the company's sole discretion and as a one-time remedy replace the damaged furniture. Reports of damage made after twenty-four (24) hours from time of delivery will not be honored.

  • Delivery - ANY HOME DAMAGE NEEDS TO BE REPORTED TO OUR CUSTOMER LOYALTY DEPARTMENT BY PHONE AT (630) 783-8000 THE DAY OF THE DELIVERY.


  • Pick-Up - The RoomPlace is not responsible for loading and tie-down of merchandise or the safe transportation of merchandise to your home. Damage that occurs during loading, unloading or transit is not covered under the warranty, nor can we accept returns on any picked-up merchandise.

Up to a 120 Day Mattress Comfort Guarantee:

The RoomPlace offers a comfort guarantee on mattresses and mattress sets provided that the mattress protector is purchased on the same invoice as the mattress. Advanced sleep research indicates it may take several weeks for our bodies to adjust to the proper support of a new mattress. Our 30/120 Day Mattress Comfort Guarantee Plans are as follows:

30 Day: If after a minimum of 21 nights, you are unable to comfortably adjust to the support of your new mattress, you have up to the 30th day from your original delivery date to make a one-time reselection.
120 Day Simmons Recharge, Hybrid & Recharge Memory Foam: If after a minimum of 30 nights, you are unable to comfortably adjust to the support of your new mattress, you have up to the 120th day from your original delivery date to make a one-time reselection.
 
• If you chose an item of greater value than the one being returned, you will be charged the difference.
• If you chose an item of lesser value, the difference will be given in a form of an in-store credit.
• New fee will be applied to your next delivery.
 
Please Note: We do NOT offer returns, refunds or our Total Satisfaction Guarantee on furniture or mattresses picked up by customers at our stores or Distribution Center. In addition, we do not offer returns, refunds or our Total Satisfaction Guarantee on stained, soiled or damaged merchandise, Clearance Outlet merchandise, “AS IS” merchandise, floor samples, RTA (ready to assemble), promotional, free or gift with purchase items / value, adjustable power bases, special orders / sizes, pillows, mattress protectors and furniture care kits.