Delivery and Pick-ups

Shopping online with The RoomPlace gives you the same experience as if you had shopped in person at one of our showrooms. We provide you with the same delivery service, and we're close by should you need help. We think it's the best of both worlds - the convenience of online shopping plus the efficient local service of your nearby The RoomPlace Showroom.  Because The RoomPlace has an extensive network of stores, your merchandise will be delivered fast - within a few days in most cases. Plus, we let you choose the delivery date before you check out so there's never a question as to when you'll receive your merchandise. At theroomplace.com, we want you to know exactly when you can get your merchandise, and let you choose a convenient day to receive it. Sounds simple, but we're one of the few furniture websites that offers this level of visibility and flexibility.
We look forward to your enjoying your furniture in your home. Please read the following notes to ensure we
can best serve you.
 
Delivery
  1. If any balance is due on your order, please make full payment at least seven (7) days before your scheduled delivery date, as we will otherwise need to reschedule your delivery.
     
  2. Approximately two (2) days prior to your scheduled delivery date, we will attempt to contact you by phone to confirm an estimated four (4) hour time window for your delivery. Unfortunately, we cannot take requests for time stops.
     
  3. If you must reschedule your delivery date, please notify our Customer Service Department by phone at (630)783-8000 at least three (3) days before your scheduled delivery.
     
  4. In preparation for your merchandise delivery, doorways should be measured to ensure clearance and rooms cleared so there is an unobstructed path between the point of entry to your home and the room where your new merchandise will be placed.
     
  5. Due to liability issues, we cannot hoist merchandise, set up lamps, hang pictures or mirrors on walls, make electrical connections or move existing furniture, electronics, televisions, etc.
     
  6. Our delivery drivers can deliver up to the 3rd floor. An additional $30.00 charge will be applied for each additional flight of stairs climbed to make your delivery.
     
  7. Someone 18 years of age or older must be home to receive delivery. Elevator time requirements or restrictions need to be called in to our Customer Service Department by phone at (630)783-8000 at least three (3) days prior to delivery.
     
  8. Visible merchandise damage or in-home damage as a result of delivery must be reported to our Customer Service Department by phone at (630)783-8000 within three (3) days of delivery.
 
Pick Up

  1. Customers who pick up merchandise at our distribution center are served on a first-come, first-serve basis. Wait times may vary. Please allow additional wait time for fabric treatment.
     
  2. Online orders must be paid in full at the time of purchase and require that when you pick up you bring the credit card used to place your order and picture ID.
     
  3. Merchandise that is picked up may be in cartons and require assembly. Due to the nature of furniture shipped in cartons, we are unable to unpack cartons or assemble product for you.
     
  4. Please be certain that the size of your vehicle will accommodate the furniture to be picked up. The RoomPlace is not responsible for loading or tie-down of merchandise, or the safe transportation of furniture to your home. Damage that occurs during transit is not covered under warranty nor can we accept returns on the merchandise.
     
  5. Concealed damage on merchandise that was picked up must be reported to our Customer Service Department by phone at (630) 783-8000 or by calling your local store within three (3) days of delivery.
 
 
We want to ensure you are delighted with your purchase. However, sometimes situations do occur that are beyond our control. If you have any questions or need service, please contact our Customer Service Department by phone at (630) 783-8000, email customerloyalty@theroomplace.com