Delivery Info

Shopping online with The RoomPlace Direct gives you a simple, convenient way to furnish your home — without visiting a store. Every order is placed online, and we coordinate delivery with you so you know exactly what to expect.

Our team works behind the scenes to make the process clear, efficient, and easy from checkout to arrival.

Delivery Information

Most items ship within 1–4 weeks. After your order is confirmed, you’ll receive updates, reminders, and tracking information so you always know what to expect. For questions or help with your order, email [email protected] or start a live chat with our team.

Be Sure it Fits

Please measure your space carefully before ordering. If an item does not fit into your home or space, a 20% restocking fee and return shipping costs will apply. .

Assembly

Items delivered via White Glove Delivery include in-home assembly. Smaller items that ship via UPS may require light assembly, and this will be noted on the product page. Direct ship items are shipped directly from the vendor to your home and do not include in-home assembly.

Delivery Timeframes

Delivery times vary based on item availability and destination. Once your order is processed, we will contact you within three (3) business days with an estimated delivery date. As your delivery date approaches, you’ll receive a more precise time window from our delivery team.

Tracking Your Order

We will email you a tracking number once the order has shipped. If you have elected the white glove delivery service, the carrier will contact you to schedule the delivery date and provide tracking information. For questions, email [email protected] or start a live chat with our team.

For more information on any of these topics, please check our FAQs or reach out to our Customer Care team via chat or email at [email protected].

Pick-Up

Most items ship directly to your home. To confirm whether your order qualifies for a local pick up, please reach out to [email protected] before placing your order. All pickups must be arranged in advance where available.