|Track My Delivery|
Please visit our delivery tracking website to verify the details of your order and to receive continuous status updates. Delivery times may change due to a number of factors. Our delivery team will attempt to contact you by phone for any updates or changes. If you have any questions, please contact our Customer Service Department by phone at (630) 783-8000.
|Delivery and Pick-ups|
Shopping online with The RoomPlace gives you the same experience as if you had shopped in person at one of our showrooms. We provide you with the same delivery service, and we're close by should you need help. We think it's the best of both worlds - the convenience of online shopping plus the efficient local service of your nearby The RoomPlace Showroom. Because The RoomPlace has an extensive network of stores, your merchandise will be delivered fast - within a few days in most cases. Plus, we let you choose the delivery date before you check out so there's never a question as to when you'll receive your merchandise. At theroomplace.com, we want you to know exactly when you can get your merchandise, and let you choose a convenient day to receive it. Sounds simple, but we're one of the few furniture websites that offers this level of visibility and flexibility.
We look forward to your enjoying your furniture in your home. Please read the following notes to ensure we
can best serve you.
On paid-in-full orders, approximately two (2) business days prior to your scheduled delivery date, The RoomPlace will attempt to contact you by phone to confirm an estimated time window for your delivery. Delivery dates and times are estimates only. Unfortunately, we cannot honor time requests. If you need to reschedule your delivery date, please notify our Customer Care Center by phone at (630) 783-8000 or call your local store at least three (3) days before your scheduled delivery date. If you are not at home for your scheduled delivery, a re-delivery charge will be assessed. Rooms should be cleared in preparation for your merchandise delivery. Please be sure that there is a clear path from the point of entry to your home to the room where your new merchandise will be placed. Due to liability issues, we are unable to move existing furniture or any electronics, televisions, or computers, or set-up lamps, hang pictures or mirrors, or make electrical connections. Please measure your home/doorways to ensure the fit of your new merchandise. We are unable to hoist merchandise. An elevator needs to be available for deliveries to the 4th floor and above. In the event that an elevator is not available for use and the delivery is for the fourth floor or above there may be an additional charge. We are unable to deliver to anyone under the age of 18. COD’S are not accepted on delivery. Direct ship items are shipped directly to your home from the vendor. Please allow 5 to 10 business days for delivery. Customers are responsible for any required assembly and return fees.
ANY HOME DAMAGE NEEDS TO BE REPORTED TO OUR CUSTOMER CARE CENTER BY PHONE AT (630) 783-8000 WITHIN THREE (3) DAYS FOLLOWING YOUR DELIVERY.
Customers who pick-up merchandise at our Distribution Center are served on a first-come, first-served basis. Wait times may vary. Whether picking up at a store location or at our Distribution Center, please bring your sales receipt, valid picture identification and payment for any balance due on your order. Payment made in a form of a check will require a seven (7) day hold for delivery or pick up. Merchandise that is picked up may be in cartons and require assembly. Due to the nature of furniture shipped in cartons, we are unable to unpack cartons or assemble merchandise for you. Please be sure that the size of your vehicle will accommodate the size of the merchandise to be picked up. The RoomPlace is not responsible for loading and tie-down of merchandise or the safe transportation of merchandise to your home. Damage that occurs during loading, unloading or transit is not covered under the warranty, nor can we accept returns on any picked-up merchandise.