The RoomPlace Direct FAQ

Frequently Asked Questions

How does buying online from The RoomPlace work?

We’ve moved fully online to make furniture shopping easier, faster, and more affordable. Explore our collections, compare details and dimensions, and check out when you're ready. Everything is at your fingertips and from the comfort of your own home — review the product, visualize it in your space, and click to order.

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Why did The RoomPlace close its stores?

Closing our brick-and-mortar locations allows us to focus on what matters most: better value, better pricing, and a modern shopping experience. By reducing the costs of operating physical stores, we pass meaningful savings directly to you.

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Where can I see your products in person?

Our showrooms are closed, so all browsing is now online. We offer high-quality photos, detailed product descriptions, and measurement guides to help you make confident decisions. Our team can also assist you—just reach out to customer care.

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Are online colors accurate?

We work hard to ensure colors are represented as accurately as possible. Slight variations may occur depending on your screen. If you have questions about a specific piece, our team can help provide clarity—contact customer care for assistance.

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How does delivery work?

Most items ship within 1-4 weeks. After your order is confirmed, you’ll receive updates, reminders, and tracking information, so you always know what to expect.

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Will my furniture be assembled?

Yes. Most delivered items include in-home assembly. Smaller items that ship via UPS may require light assembly, and this will be noted on the product page.

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Can I pick up my order?

Most items ship directly to your home. To confirm whether your order qualifies for a local pick up, please reach out to customer care before placing your order. All pickups must be arranged in advance where available.

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When will my order arrive?

Delivery times vary based on item availability and destination. Once your order is processed, we will contact you within three (3) business days with an estimated delivery date. As your delivery date approaches, you’ll receive a more precise time window from our delivery team.

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How do I track my order?

We will email you a tracking number once the order has shipped. If you have elected the white glove delivery service, the carrier will contact you to schedule the delivery date and provide tracking information.

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Is ordering online safe?

Yes. We use industry-standard encryption to protect your personal information and payment data. Your security is always a priority. For full details, please read our Privacy Policy.

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What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal. We are not able to accept checks or international credit cards at this time.

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What happened to The RoomPlace Credit Card?

The RoomPlace Credit Card program has been discontinued. Customer accounts are now closed. For questions on existing accounts, please reach out to Comenity Customer Service using the contact info on your card or statement.

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How do I update my personal information?

Log in to your account to update your address, phone number, email, and payment options.

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Do you offer protection plans?

Yes. While our website is under construction, please reach out to our Customer Care team via chat or email for plan details and pricing.

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How do I file a claim for protected furniture?

Please contact ServeCo within 30 days of noticing accidental damage at www.serveco.com, select "File a Service Request," or call (888) 909-6594. Have your sales order number ready.

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What if something arrives damaged or incorrect?

We want you to love your furniture. If something isn’t right, please email customer care within three (3) business days of delivery.

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How can I reach customer support?

To help us assist you as quickly as possible, please initiate a live chat or email our Customer Care team. If your matter is urgent, you may follow up with a phone call.

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How do I provide feedback about my experience?

We love hearing from you! Share your thoughts through our online feedback form—and don’t stop there. Snap a photo of your RoomPlace Direct space and show off your style! Send us your pics to [email protected] for a chance to be featured on our socials and inspire other customers.

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