The RoomPlace Direct Policies

Pricing, Policies & Warranty Information

Pricing and Other Errors

Prices shown on product pages and in your shopping cart are for merchandise only. Sale prices reflect reductions from individual list prices. Please proceed to checkout to view your full order total, including applicable taxes, delivery, and other fees.

While we take every reasonable precaution to ensure accuracy, errors may occur. The RoomPlace reserves the right not to honor pricing or product errors. Orders containing such errors may be cancelled and authorized payments reversed.

  • Dimensions may vary slightly (within 2 inches)
  • Colors and finishes may appear different due to lighting or screen settings

Please review your order confirmation carefully and notify us of any errors within 24 hours.

Payment for Merchandise

Orders must be paid in full at the time of placement.

Security Deposits

The RoomPlace may cancel a sale and retain deposits as liquidated damages if a transaction is not completed. This does not apply if credit is denied. Credit is offered by third parties.

Products

All products sold by The RoomPlace are brand new, unused, and in excellent condition. Minor variations may occur due to manufacturing tolerances or screen settings. Some products may include California Proposition 65 disclosures.

Taxes

Sales tax is collected where required by law. If your state is not listed at checkout, you may be responsible for reporting and paying applicable sales tax directly.

Shipping

Shipping is available to the 48 contiguous United States. Additional delivery charges may apply for special access, missed appointments, or difficult delivery conditions.

White Glove Delivery

  • Scheduled delivery appointment
  • Delivery inside your home
  • Unpacking and assembly
  • Removal of packaging materials

Delivery Timeframes

  • Estimated delivery provided within three (3) business days after order processing
  • In-stock items typically arrive within 1–4 weeks
  • Delivery dates are estimates and may change

Cancellation Policy

Orders may be cancelled within 24 hours of placement at no charge. After 24 hours, cancellation fees may apply, including shipping costs and a 20% fee.

Damages & Repairs

All visible damage must be reported within three (3) days of delivery. Repairs, replacement parts, or full replacement will be determined at The RoomPlace’s discretion.

Furniture Returns

Eligible items may be returned within five (5) days of delivery if unused and in original packaging. A 20% restocking fee applies. Delivery charges are non-refundable.

Mattress Returns

Mattresses include a 90-day comfort guarantee when purchased with a mattress protector on the same invoice. One reselection or return is permitted after a minimum of 21 nights.

Warranty Information

The RoomPlace provides a limited one (1) year manufacturer warranty covering defects in materials and workmanship under normal residential use.

To initiate a service request, visit www.serveco.com or call (888) 909-6594.

ServeCo Protection Plan
Optional protection plans are available for purchase through ServeCo. Claims must be submitted within 30 days of noticing accidental damage.